The Shift Leader will report to the Store Manager and will be responsible for providing assistance to the store management team in supervising and facilitating the daily operations of the store according to set goals and business objectives. Daily operations include staff supervision on the shift and, in the absence of the Store Manager (“SM”), the Assistant Store Manager and(“ASM”), or other management staff, customer satisfaction, service quality, store maintenance, and health and safety compliance.
Perform all shift leader duties as needed.
Provide assistance to store management in supervising and facilitating the daily operations of the store.
Responsible for Opening/Closing of the store based on operational hours
Oversee the responsibilities of the Store in the absence of SM or ASM and reach out for help to management as needed.
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed.
Provide direction, guidance and instruction to all shift leaders as required.
Ensure store conditions are consistently upheld to established standards.
Assist in ensuring staffing levels adequately meet business needs, only when requested.
Be the sales and customer service leader/role model in the absence of SM/ASM
Greeting and assisting customers in a way that models exemplary conduct to other staff.
Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members.
Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary.
Ensure that all health, safety and security regulations are adhered to and required standards are met on shift
Achieving sales target and store level KPI’s.
Ensuring employees on shift are actively pursuing sales goals
Balancing store floats
Completing daily deposits
Oversee and assist in inventory management and be accountable for the inventory processes on shift.
Responsible for maintaining the possession of store keys as per the signed retail key holder agreement.
100 % completion of e learning courses on company’s learn cabana portal within first month of employment as a shift lead.
Other duties as required.
Successfully meets all requirements of a shift leader role if the candidate is internal and meets the below requirements.
Completion of high school and College/CEGEP/vocational or technical training required.
Demonstrated sales and service orientation required.
Valid CannSell certification required as per AGCO.
Clean and clear police background check.
Ability to work any shift based on business needs, Monday to Sunday.
Ability to work nights, holidays and weekends and different locations.
Minimum of 2 years' work experience in the retail industry required, Cannabis industry experience preferred.
Excellent time management and prioritizing skills required.
Demonstrated ability to train and motivate staff required.
Skills to monitor and lead by example as required.
Basic office administration skills required.
High level of proficiency with Microsoft Office productivity suite.
Highly effective teamwork skills.
Able to effectively communicate both verbally and in writing with individuals at all levels of the organization.
Strong customer service and troubleshooting skills.
Well-defined sense of diplomacy.
Excellent teamwork and team building skills.
Thorough understanding of applicable health and safety legislation.
A professional, responsive, and positive work attitude is essential.
Adaptable to change
Job Types: Full-time, Permanent
Why You Should Apply:
The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
Significant opportunity for growth, experience and learning
Unlimited bonus earning potential
Working Conditions
Meets all work conditions of a sales associate
Manual dexterity required to use desktop computer and peripherals.
Able to work a flexible schedule, weekends and evenings may be required.
Lifting, moving or manipulating objects up to 10 Kilograms.
Some travel may be required on business need.
Additional points: The job posting reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job. There may be additional duties, responsibilities, and qualifications for this job.
We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.
To get CannSell license please visit - CannSell Standard | CannSell.ca
High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis retailer globally by store count⁷. High Tide (HITI) is uniquely-built around the cannabis consumer, with wholly-diversified and fully-integrated operations across all components of cannabis, including:
CBD: High Tide continues to cultivate the possibilities of consumer CBD through Nuleafnaturals.com, FABCBD.com, blessedcbd.de and blessedcbd.co.uk.
Wholesale Distribution: High Tide keeps that cannabis category stocked with wholesale solutions via Valiant™.
Licensing: High Tide continues to push cannabis culture forward through fresh partnerships and license agreements under the Famous Brandz™ name.
High Tide consistently moves ahead of the currents, having been named one of Canada’s Top Growing Companies in 2021, 2022, 2023 and 2024 by the Globe and Mail’s Report on Business Magazine, and was named as one of the top 10 performing diversified industries stocks in both 2022 and 2024 TSX Venture 50. High Tide was also ranked number one in the retail category on the Financial Times list of Americas’ Fastest Growing Companies for 2024.
To discover the full impact of High Tide, visit www.hightideinc.com. For investment performance, don’t miss the High Tide profile pages on SEDAR+ and EDGAR.
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